Delivery & Shipping
Do you ship internationally?
No, we currently ship only within the USA. Orders placed with delivery addresses outside USA cannot be processed at this time.
How can I track my order?
Once your order is shipped, you will receive a confirmation email with a tracking number. You can use this number to follow your shipment online at any time on our tracking page .
How long does the delivery take?
Total delivery within the USA usually takes 7–9 business days after dispatch. Delivery times may vary depending on the region and carrier.
Do I need to pay for delivery?
No, delivery is completely free for all orders within the USA.
There are no hidden fees, additional charges, or shipping costs— the price you see at checkout is the final price you pay.
Returns & Exchanges
What is the return policy?
You may request a return within 14 days of receiving your order. Items must be unused, in original condition, and returned with all original packaging.
What should I do if I want to return a product?
Please contact our customer support team info@picknewyork.com before sending any items back. We will provide you with detailed return instructions and the correct return address.
What if the size doesn’t fit me?
If the size does not fit, you can request a return or exchange according to our return policy. Contact us at info@picknewyork.com , our team is happy to help you.
Who covers the return shipping costs?
Return shipping costs are the responsibility of the customer unless the item is defective or incorrect. Shipping fees are non-refundable.
When will I receive my refund?
Once we receive and inspect the returned item, the refund will be processed 10 business days. The funds will be returned to your original payment method.
Can I cancel or change my order before shipping?
Yes, you can request a cancellation or modification within 24 hours after placing your order.
After this 24-hour window, changes or cancellations are no longer possible, as the order is prepared for processing and dispatch.
Payments
How can I pay for my order?
We accept Visa, Mastercard, PayPal, Discover, Diners Club, and American Express, as well as secure digital payment options including Apple Pay, Google Pay, and Shop Pay. All payments are processed through a secure checkout environment.
Is it safe to shop on your website?
Yes, our website uses SSL encryption to protect your personal and payment information. We never store your card details.
When will my payment be charged?
Your payment will be charged immediately after you place your order. In some cases, a temporary authorization may appear before final confirmation.
Support
Do you still have questions?
If you need additional assistance, our support team is here to help. Feel free to contact us via email info@picknewyork.com at any time.
When is your customer support available?
Our customer support team is available Monday to Friday, 9:00 AM-6:00 PM (ET). We aim to respond to all inquiries within 24 business hours.