Shipping policy

Order processing
Orders are processed within 1 to 2 business days, from Monday to Friday. Once your order is ready to be dispatched, you will receive an email confirmation containing tracking information.
Please note that during periods of high demand or public holidays, order processing times may be slightly longer.

Estimated delivery time
Once your order has been processed, it usually takes 6–7 business days to arrive.
However, delivery times may vary depending on your location, the shipping method used, and factors beyond our control, such as carrier delays or customs clearance.
Total delivery time takes 7-9 business days.

Delivery
We work with trusted delivery partners to ensure your order is delivered safely. Depending on your destination and shipping method, your order may be delivered by UPS, USPS, FedEx, DHL Express or other trusted carriers.

Tracking your order
Once your order has been shipped, you can track its progress at any time using the tracking link provided in your confirmation email.
Alternatively, you can check the status of your shipment here: tracking page. Simply enter your order or tracking number to view the latest updates.

Important information
Please note that delivery times are not guaranteed and may be affected by weather conditions, public holidays, customs clearance or other unforeseen circumstances.
Working days are Monday to Friday, excluding weekends and public holidays.
Delivery times are calculated from the date the order is processed, rather than the date of purchase.

Need help?
If you have any questions about your order or its delivery status, please email us at info@picknewyork.com
Our customer service team will be happy to assist you as soon as possible.

Company Information

Email: info@picknewyork.com
Phone: +1 (503) 560-6944

Business Hours
Monday-Friday, 9:00 AM-6:00 PM
Saturday - Sunday, 11:00 AM-4:00 PM

We typically respond within 24 hours on business days.

Company Information
Store Name: PickNewYork
Business Address: 901 N Pearl St, Dallas, TX 75201, United States

Note: For returns, contact us first for proper shipping instructions